CUSTOMER CARE

PERSONALIZED CUSTOMER SERVICE

As a luxury fashion retailer, providing you with a perfect shopping experience is incredibly important to us. It is our very personal approach to customer service, which sets us apart from other online shopping experiences. 

On the following pages you will find all of the information you need while you shop.

 

PERSONAL SHOPPING EXPERIENCE

Contact our team of fashion experts who are happy to make all your wardrobe wishes become reality.

Whether you're looking for help planning the perfect outfit for an upcoming event, advice on how to style the latest trends, a complete new-season refresh or help with picking the perfect gift – our personal shopping team is happy to assist you. 

 

WHAT WE OFFER OUR CUSTOMER

Our exceptional approach to selecting the most exquisite fashion pieces and accessories from each collection just for you, and our excellent customer service is what makes Bstudio.com unique.

 

Use - Operation

The company as well as the user client agree and accepted for proper and merchantable operation of e-shop website. User page undertakes not ever used and in no case e-shop website to send e-mail, or publish, or otherwise make public content that is libelous, harmful, obscene, vulgar, obscene, offensive, threatening, violate the privacy of another in any way or is racial, racial or ethnic discrimination, or may cause harm to minors.

The company reserves the right to change product prices at any time without notice.

Any misprint or omission or technicalfailure, will be corrected by the company without any obligation on its part.

 

Privacy

The collection of personal data is necessary to be able to execute the customer order. These figures relate to: name, address, phone and email address. The company will not distribute in any way personal data of the customer, as well as information on trade, without his consent, to third parties. The customer's data are kept by the company only as long as a registered member and deleted once deleted user or complete the transaction.

 

Copyright

All website content including images, graphics, photographs, texts, services and products are the intellectual property of Bstudio, protected by the relevant provisions of Greek law, European law and international conventions.

Prohibited any copying, analog / digitalrecording and mechanical reproduction, distribution, transmission, downloading, processing, resale, create derivative works, or misleading the public about the actual content provider 's website.

Any reproduction, republication, uploading, posting, or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with prior written permission ofBstudio or any other legitimate holder of those copyrights.

Names, images, logos and distinctive features representing Bstudio and / or the online store, the products or services are proprietary marks and trademarks, are protected by Greek, European and international trademark laws, and industrial and intellectual property and unfair competition.

In any case, the appearance and report them to the website bstudio.gr should in no way be construed as a transfer or license or right to use them.

Have any questions or concerns?  We’re always ready to help!

Call us at or send us an email to: customerservice@bstudio.gr

RETURNS

Terms of Use

The customer is required to read the terms of use before registering at Bstudio.gr online store. The customer is deemed to have unconditionally accepted the terms of use as these are in effect in any case make use of the shop bstudio.gr services. To online store reserves the right to amend or renew the following conditions at any time without prior notice. Any changes automatically apply to the posting on this page.

Electronic bstudio.gr store has its own pricing, payment terms, availability and delivery of products.

Payment Methods

A ) Credit card

B ) Paypal

Shipping Methods - Delivery Time

A) By Dhl courier debiting the customer, for countries outside Greece. Shipment of products is 1-2 business days, subject to availability. Upon checkout, the customer immediately informed informed of the delivery. Products that are not readily available, the construction time is 7 working days.

The company is not liable for any delays due to force majeure.

Shipping costs will charge customer. No Refunds

If the clothes are not a suitable fit or if you simply do not like them, you have up to 14 days to return them to us. All we ask is that you send them back in the unused condition that you received them and in their original box, including a notice that clearly states your personal information and request. Pack up the clothes carefully in their original box and a secure outer wrapper and send them back clearly addressed to: 

INTERNATIONAL ORDERS

You may return the product shipped within 14 calendar days from the day that your order is available for receipt, and request a replacement in another size or another product.

The customer is charged with return and replacement delivery fees, as well as bank transfer fees, in case of transfer to a different bank.

In case you wish to receive a refund, you will be charged with the bank fees. The deposit will be made within 7 working days after we receive the product and make all quality checks.

In case of faulty or incorrect item, Bstudio.gr is charged with the delivery fees.

 

GREECE - CYPRUS

You may return the product shipped within 14 calendar days from the day that your order is available for receipt at your local SPEEDEX courier store, and request a replacement in another size or another product.

Bstudio.gr has arranged a special offer for you via SPEEDEX courier service, with a return fee of 4€.

The return procedure is very simple.

First, you need to fill in the return form that you will find along with the products you receive, and include it back in the package. Don’t forget to include the receipt note as well.

You can contact your local SPEEDEX store and make your return with charge to recipient, or ask them to pick the items from your address.

You will be asked to pay the 4€ return fee to the SPEEDEX courier representative when you receive the replacement order, which will be processed after we have received and completed the quality check to the returned items from your initial order.

In case you wish to receive a refund, you can fill in the desired bank, name of the holder and bank account number on the return form. Please note that it will take up to 7 working days for the refund to appear back in your account.

Ιn case of transfer to a different bank, the sender is charged with the transfer fees.

For refunds under 10€, the transfer can only take place via EuroBank. In any other case, you will be credited the remaining amount for your next order.

The 4€ return fee will be deducted from the total amount of your return.

Please note that the 4€ return fee is valid only in the case that you choose to make your return via SPEEDEX courier. You may also make your return via any other courier service, taking into consideration that different charges and terms may apply.

In case of faulty or incorrect item, Bstudio.gr is charged with the delivery fees.

Return Address

Necessary conditions for exercising the right of return / replacement

Products must be returned within 14 calendar days from the day that your order is available for receipt. Returned products will not be accepted once the time limit has expired.

Products must be returned in an excellent condition, and the receipt note must be included in the package. Returned products that seem worn, stained and/or damaged will not be accepted.

Swimwear and lingerie which are being returned without a hygienic liner and/or in a damaged package will not be accepted. Earrings are non-returnable, for health reasons.

Until returned products have been received, customers should take any necessary measures to ensure they are returned in an excellent condition.